Hello Hunter partners with a network of churches to mobilise volunteers to work with people in need, regardless of their faith background, commitment, or other social standing or identity.
The region is grouped into Hubs. Hub locations are based on postcode, suburb, population and church location data. Churches can choose which Hub they would like to belong to.
Hubs have a lead organisation that receives referrals for assistance from the Call Centre. The Hub Leader allocates the request to the nearest available, trained volunteer.
The goal is to have the person assisted by their nearest neighbour.
Participating Churches and Christian organisations register in their local Hub. They recruit and manage their own volunteers as part of their church ministry.
Hubs connect local church volunteers to those that need help. The below components make up the Hello Hunter Model.
A Reference Group: The reference group is made up of denominational leaders or their representative. The role this group is to provide direction and support to the Responsible Entity and Operational Teams. They will direct communication to their own denomination and with other government, service, and community leaders.
Responsible Entity: This group is responsible for funding and reporting to government regulatory bodies. This body has a board of responsible persons, a separate bank account and financial processes that ensure integrity of the programme funds. The group carries Public Liability and Director liability insurance.
Operations Team: The operations team is responsible for the development and roll out of the model across the Hunter Region, the Regional Call Centre and ongoing operational management.
Regional Call Centre: The Call Centre receives a community request for assistance, assessed the request type and if suitable for referral to a volunteer Hub or to an alternative service.
Hub Lead Organisations: The region is grouped into local Hubs. Each ‘Hub’ has a lead organisation that receive referrals for assistance from the Regional Call Centre. They allocate this request to the nearest available, trained volunteer in their Hub.
Churches / Christian organisations: Participating Churches and Christian organisations who register in their local Hub. They recruit and manage their own volunteers as part of their church ministry.
Volunteers: Volunteers complete Regional Training and aid according to Regional Protocols. They are recruited and supported by their local Church / Christian organisation.
How these model components relate to the local church is shown below.
To protect every person and church partnering in the programme the following checks and due diligence must be provided by participating churches.
A certificate of currency for their public and volunteer liability insurance. Churches are advised to check their insurance for the inclusion of the activity in their cover.
The volunteer must be known by the minister (or pastoral team) and be provided with a written personal reference.
Delegate a point leader from their congregation who will be the contact person for the programme.
A commitment to support their volunteers as per the Volunteer Training and Protocols.
If a Church is approached by a community person wanting to volunteer it is at the discretion of the local church as to whether they include them as part of their team. The community volunteer must be known by the minister and be provided with a personal reference from that minister. They must fulfill all other volunteer requirements of the programme.
To ensure consistency with the programmes commitment to the protection of vulnerable persons a copy Churches Vulnerable Persons Policy is requested.